What Austin Homeowners Say About Alcott Chimney Austin
Reviews matter in chimney work because the problems hide where you can’t see them. A homeowner can watch us sweep, but they can’t easily verify what a camera inspection found twenty feet up the flue. That’s why we document everything, show you the photos, and put our name on the work. The reviews below come from Austin customers who saw something concrete: a written price before we started, a technician whose name and photo they had before the doorbell rang, and a guarantee in writing when the job was done. We earn every one of them the slow way, one fireplace at a time.
Recent Reviews
“We hadn’t used the fireplace since buying our house in Crestview three years ago. Ruben’s team found a dead squirrel and about two gallons of creosote built up near the smoke shelf. They removed it, swept the full length, and showed me the camera video before and after. The price they quoted on the phone matched the invoice exactly.”
Todd A. – Crestview, Austin
“Called on a Sunday evening because I smelled smoke in the house hours after the fire was out. A real person answered, which I still can’t get over. Kevin came out Monday morning, did a full Level 2 inspection, and found the problem: a cracked flue tile about eight feet up. He showed me the photo on his tablet. I knew his name and what he looked like before he even pulled in the driveway.”
Grace K. – Barton Hills, Austin
“The technician was thorough enough to find a problem I didn’t know existed: the firebox panels were crumbling and one had shifted, leaving a gap at the back. He didn’t panic me or push a liner replacement on the spot. He showed me the camera footage, explained the options with real prices, and told me it could safely wait a few weeks. That kind of honesty is rare.”
Marco G. – Mueller, Austin
“We had the sweep and a gas fireplace repair done in the same visit. The technician noticed the pilot assembly was rusted and the thermocouple was shot, which explained why the thing never lit on the first try. He replaced both with Copperfield parts, gave me a written guarantee on the repair, and the fireplace has worked perfectly since.”
Todd A. – Rosedale, Austin
“I’d been told by another company years ago that I needed a full chimney rebuild. Alcott came out after the 2024 ice storm, did a Level 2 inspection, and found exactly one issue: a damaged chimney cap that was letting water in. They replaced it, sealed around the base, and that was that. No liner scare, no masonry upsell. Just a boring, honest repair with a guarantee.”
Kevin R. – Allandale, Austin
“What convinced me was the background check part. Every other contractor I’ve had just shows up in whatever vehicle. Alcott sent the technician’s name, photo, and the exact arrival window the night before. He showed an ID badge at the door without me having to ask. My wife felt completely comfortable the whole time he was here. The chimney is clean, the price was fair, and the guarantee is in writing.”
Grace K. – Cherrywood, Austin
Why Customers Trust Us
The thread running through every review above is the same: nothing got sprung on anyone. The technician’s name and photo arrive before the appointment. A written price comes before any tool leaves the truck. The camera footage comes out before any recommendation gets made. And when a repair is needed, it carries a written guarantee from Ruben Castellano and the Alcott team: if the repair fails within the coverage period, we return and fix it free. That’s not a promotion. It’s been the standard since 2002, under the Threshold Group’s Threshold Standard for vetting every technician who steps onto your Austin property. Our trucks carry DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield because those are the brands actual chimney professionals specify. If you’d like to work with a team that treats your fireplace as if it were our own – and documents every step along the way – call (361) 420-8585 to schedule a sweep or inspection. Someone will answer.
Written by Ruben Castellano, Owner at Alcott Chimney Austin, serving Austin since 2002.